What customers are saying in their reviews and testimonials are one of the most important indicators we use at Adam’s Tarp & Tool. Moreover, customer feedback both positive and negative is equally important in our quest to provide you with the best experience possible in our store. We strive for 5 Star service and because your opinion matters, we want to hear from you so we can continue to improve and provide our customers with the service you deserve!
As a result of our desire to create an excellent customer service experience in our stores, hear what people are saying about Adam’s Tarp & Tool!
Hello, I am so pleased with your impressive customer service. Your prompt response when I ordered and communication were appreciated. Also my order arrived quickly. Thank you for being an awesome company!
Judy (Email Dec 29th 2023)
“Want send a Big Shout out to Adam at @adamstarpntool for always looking after us for all our tool needs. He hooked us up with a couple new @milwaukeetool impacts. We have pretty much gone airless on with our impact guns these days. You just can’t beat the Milwaukee tools. And @adamstarpntool service and prices. They are the best around. You name they’ve got it. Best Tool house in the business. Thanks Adam”
Joe’s Tire Hospital (Facebook July 12th at 9:13am)
“Adam goes above and beyond in customer service. I couldn’t find the right planer blades and rather than allowing my project to fall behind its timeline, Adam went to his store after hours, found the right blades and delivered them! That kind of customer care is practically non existent in this day and age. It reaffirms that shopping local is the *only* way to go and Adam’s stores excel in that. I’m loyal for life. Thank you Adam!” Testimonial by: ~Shauna (5 Star Google Review)
“This place does an awful lot of stuff and Tarps…” Testimonial by: ~JA (5 Star Google Review)
“I went into the store this morning to purchase a snow shovel and some salt for my driveway and was incredibly happy with all of the staff! They were all happy, helpful and knowledgeable! I highly recommend you stop in for any tarps, tools or seasonal items!” Testimonial by: ~Michelle (5 Star Google Review)
“Great new location in Langford. Staff are awesome and prices are great.” Testimonial by: ~Jenn (5 Star Google Review)
“Google Review after we had an opportunity to speak with the customer who rated us 1 Star: **UPDATE** Had a nice chat in person with Adam. He explained some of the issues he faced with a few of the dealers and I have since updated my experience to 5* I will give him the benefit of the doubt because he genuinely felt bad and wanted to make it up to me. Thank you for taking the time to listen to your customers.” Testimonial by: ~Dustin (5 Star Google Review)
“Top notch customer service even when busy in the store. I feel glad to have a locally owned and operated business finding and sharing the best deals possible on tools and hardware. I absolutely recommend giving these guys a shot at supplying you with your tool needs.” Testimonial by: ~Richard (5 Star Google Review)
“Customer service that can’t be beat! I would highly recommend Adam’s Tarp & Tool to anyone and everyone! Shop local, because you won’t get this service anywhere else!” Testimonial by: ~Scott (5 Star Google Review)
“Thank you! You did an outstanding job of finding the items I wanted. Nobody else was able find them. Your staff was also outstanding, really nice helpful people.” Testimonial by: ~Ferne
“My daughter picked up the masks I ordered from you, and they are already here. One day by mail! Can’t believe the speed! by Canada Post even! Great doing business with you too.” Testimonial by: ~Julia
“Great store, great selection, great staff. The staff gives you knowledgeable, unbiased advice. The advice alone is worth the trip to the store. Not only will the staff bend over backwards to help you, the pricing is great!” Testimonial by: ~Warren
“I’m super impressed. I’ve dealt with Anthony and staff at Duncan who know their stock and took the time to show me the options I needed to make an informed decision and purchase. I am happy with the quality as well. I’ll be returning there in the future.” Testimonial by: ~Korinna
“Good to deal with. Set me up an account to track purchases and receipts right away excellent selection of tools at good prices, will beat competitors pricing!” Testimonial by: ~Jay
“Love this place, by far better than any big box hardware store!” Testimonial by: ~Drew
“Anything & everything you ever need, Adam has it. I need a gas pump to water my garden no problem.” Testimonial by: ~Al
“Top notch service and the ability to find any tool, and I mean any, you need. They even understand what the doohickey is that fits the what-chya-ma-call-it” Testimonial by: ~Kipp
“Great people. Great products. Great selection. Great prices. Knowledgeable staff. Friendly and helpful. Shout out to Adam, Byron and Courtney. Every town should have an Adams Tarp N Tool. Seriously you gotta go in just to check out their selection of gloves alone. Lol. Highly recommend. Honestly it’s a one stop shop. Visit often. They have it and if they don’t you don’t need it. For real. They are the real deal. Quality. Service. Price. And they back their product.” Testimonial by: ~Chris